Is real-time processing a must-have for retailers?
Credit authorization is the oldest example of indispensable real-time processing in retail. But in the new world of unified commerce, most aspects of running the business now require real-time...
View ArticleGetting back to business takes on a whole new meaning in the wake of COVID-19
When stores reopen, getting back to business will be both a relief and a challenge for execs in charge of keeping stores in stock with relevant merchandise. How do you expect retailers to mitigate...
View ArticleIs the time right for table-side credit card tech to go mainstream in America?
Many European restaurants use table-side credit card authorization terminals, irrespective of type or level of service and price points. These devices have yet to approach critical mass in the U.S. Do...
View ArticleHave grocery self-checkouts been designed to disappoint?
Few, if any, of the transactions BrainTrust Panelist Bob Amster has witnessed on a wide array of systems have been frictionless. Each has an interruption of some form. Where does grocery self-checkout...
View ArticleShould IT Staffers Periodically Work in Their Stores?
By giving IT employees first-hand experience in the stores that their work impacts, they can gain valuable knowledge to apply back to their jobs. But is having them take time away from their typical...
View Article